Hello!

My name is Joe and I am a Senior Instructional Designer based in Ottawa, Canada. With a passion for creating impactful and inclusive learning experiences, I specialize in designing solutions that inspire, engage, and empower learners. Over the years, I’ve had the privilege of working on projects that drive meaningful change, from fostering workplace inclusion to promoting accessibility and wellness. When I’m not diving into learning design, you’ll find me exploring creative outlets like gaming, traveling, and spending time with my partner and our two dogs!

Experience

Team Lead, Senior Instructional Designer.

February 2024 - Present

• Managed and developed a team of 10+ Instructional Designers and Courseware Developers, providing feedback, allocating resources, and setting strategic direction across projects ranging from facilitated learning sessions to self-paced learning products while ensuring high-quality, on-time delivery aligned with organizational priorities.

• Owned the full project lifecycle for enterprise learning initiatives supporting 1,000+ front-line employees, from requirements gathering and needs analysis through planning, design, development, stakeholder validation, implementation, and post-launch improvement.

• Led learning and documentation initiatives for government-based benefits delivery systems, translating complex system functionality, business rules, workflows, and operational requirements into user- centered training and technical resources.

• Built cross-functional partnerships with subject matter experts, operational leaders, and business stakeholders to define requirements, navigate competing priorities, and identify operational gaps, which contributed to improved process efficiency, reduced learner support requirements, and successful program adoption.

• Leading the Healthy and Inclusive Workplaces learning portfolio, covering Diversity & Inclusion, Occupational Health & Safety, and Accessibility, in alignment with federal legislation and policy for a department of over 40,000 employees.

• Supervising and leading a team of instructional designers and courseware developers to deliver high-impact learning products, including eLearning modules, facilitated courses, videos, and job aids.

• Leading project management and portfolio learning strategy development, overseeing the full design cycle from needs assessment to implementation and evaluation.

• Applying adult learning principles (ADDIE), modern technologies and integrating generative artificial intelligence tools to support accessible, engaging and personalized employee learning experiences.

Instructional Designer

February 2022 - February 2024

• Managed the design and implementation of a national Mandatory Training Curriculum serving 40,000 employees, coordinating 10+ learning initiatives from requirements gathering and planning through development, stakeholder review, implementation, and continuous improvement.

• Led the development of 5+ enterprise learning programs across digital accessibility, information management, information technology security, and other corporate priorities, translating complex requirements into scalable learning solutions for internal audiences of roughly 40,000 employees.

• Partnered with leadership and subject matter experts to define requirements, synthesize complex technical and business information, resolve content and workflow questions, and align learning solutions with organizational priorities, resulting in successful project delivery, improved learner readiness, and increased stakeholder confidence.

• Directed content strategy and development across facilitated learning, self-paced eLearning, video, and job aids, applying strong writing, editing, and information architecture skills to improve clarity, accessibility, consistency, and learner engagement, which led to increased knowledge retention, improved learner performance, and higher stakeholder satisfaction.

Outreach and Engagement Coordinator, Learning

January 2021 - February 2022

• Coordinated the design, planning, and delivery of 20+ national learning events (panel discussions, fire- side chats, keynote speakers and conferences) reaching 25,000+ participants and achieving a 90% learner satisfaction rate from post-event evaluations.

• Partnered with subject matter experts, communications specialists, and organizational stakeholders to

translate complex policy and legislative priorities into clear, audience-focused learning and communications strategies, including training programs, implementation toolkits, executive communications, and operational guidance materials.• Co-developed multi-channel communications and learning resources, including email campaigns, job aids, and short-form videos, to support the launch, adoption, and sustained engagement of enterprise learning initiatives, which contributed to increased awareness, stronger learner engagement, and successful adoption of new processes and tools.

• Partnered with subject matter experts, communications specialists, and organizational stakeholders to

• Co-developed multi-channel communications and learning resources, including email campaigns, job aids, and short-form videos, to support the launch, adoption, and sustained engagement of enterprise learning initiatives, which contributed to increased awareness, stronger learner engagement, and successful adoption of new processes and tools.

Outreach and Engagement Coordinator

January 2021 - February 2022

Learning Project Officer

October 2019 - January 2021

• Managed learning projects from needs assessment through design, development, leadership review, and launch, partnering with internal and external subject matter experts to deliver training on accessibility, inclusion, anti-Black racism, mental health, unconscious bias, and other organizational priorities.

• Conducted needs assessments and analyzed learner and stakeholder feedback to identify learning gaps, prioritize curriculum improvements, and inform targeted solutions that strengthened learning outcomes and program effectiveness.

Trainer / Facilitator (Creative Pro)

January 2018 - October 2019

• Facilitated technical training sessions and workshops to hundreds of Apple customers with varying levels of technical proficiency to enable them to confidently use Apple hardware, software, and creative tools across macOS and iOS environments.

• Assessed user needs and adapted instructional approaches to simplify complex technical concepts, build learner confidence, and enable effective adoption of new tools and workflows.

User Acceptance Testing Lead - Career Experience

User Acceptance Testing Lead
- Career Experience

January 2019 - June 2019

• Led and coordinated a team of 15 testers through the User Acceptance Testing phase of the software development lifecycle for a new SAP-based retail system, developing and executing test cases to validate functionality, support release readiness, and ensure alignment with business requirements.

• Authored the first user guide and technical documentation for the new retail system, translating complex testing results, system functionality, and workflows into clear, user-focused resources for future users, testers, and UAT leads.

Apple Certified Mac Technician

April 2014 - October 2019

• Diagnosed and resolved complex hardware and software issues across macOS and iOS, using structured problem-solving and technical troubleshooting to deliver effective solutions across 1000+ customer interactions and repairs, while maintaining an average net promoter score of 90.

• Identified recurring technical issues and opportunities to improve troubleshooting processes, applying hands-on knowledge of Apple systems and user workflows to support efficient resolution and a high- quality customer experience.

University of Ottawa

University
of Ottawa

Master of Education

Nipissing University

Bachelor of Education

Nipissing University

Bachelor of Arts, Honours

Bachelor of Arts

Education

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