Hello!

My name is Joe and I am a Senior Instructional Designer based in Ottawa, Canada. With a passion for creating impactful and inclusive learning experiences, I specialize in designing solutions that inspire, engage, and empower learners. Over the years, I’ve had the privilege of working on projects that drive meaningful change, from fostering workplace inclusion to promoting accessibility and wellness. When I’m not diving into learning design, you’ll find me exploring creative outlets like gaming, traveling, and spending time with my partner and our two dogs!

Experience

Team Lead, Senior Instructional Designer.

February 2024 - Present

• Designs and develops operational training and documentation for front-line employees using the CURAM system to process customer/client requests for government provided benefits.

• Translates complex system workflows, business rules, service outcomes, and procedures into clear, practical documentation and learning resources for frontline employees.

• Manages the full content lifecycle from needs analysis and planning through analysis, design, development, review, implementation, and continuous improvement.

• Partners with subject matter experts, operational leaders, and business stakeholders to identify learning needs, clarify user workflows, and align training deliverables with business priorities.

• Creates and maintains user-focused content including job aids, process guides, system-based learning materials, and workflow instructions to support accurate and efficient task completion.

• Leading the Healthy and Inclusive Workplaces learning portfolio, covering Diversity & Inclusion, Occupational Health & Safety, and Accessibility, in alignment with federal legislation and policy for a department of over 40,000 employees.

• Supervising and leading a team of instructional designers and courseware developers to deliver high-impact learning products, including eLearning modules, facilitated courses, videos, and job aids.

• Leading project management and portfolio learning strategy development, overseeing the full design cycle from needs assessment to implementation and evaluation.

• Applying adult learning principles (ADDIE), modern technologies and integrating generative artificial intelligence tools to support accessible, engaging and personalized employee learning experiences.

Instructional Designer

February 2022 - February 2024

• Managed the design and implementation of a national Mandatory Training Curriculum for 40,000 employees.

• Developed courses on topics including digital accessibility, information management, information technology security, and other corporate learning priorities.

• Worked closely with stakeholders and subject matter experts to gather requirements, synthesize complex information, and translate it into engaging, easy-to-follow materials for broad internal audiences.

• Applied strong writing, editing, and content organization skills to improve readability, clarity, and learner engagement across multiple formats, including facilitated learning, self-paced eLearning, videos, and job aids.

Outreach and Engagement Coordinator, Learning

January 2021 - February 2022

Partnered with subject matter experts and communications specialists to develop clear, audience-focused materials that increased awareness and participation in national learning events.

• Supported the design, coordination, and delivery of more than 20 national learning events with over 25,000 participants and a 90% learner satisfaction rate.

• Co-developed communication materials including emails, job aids, and videos to support the launch and adoption of learning initiatives tied to policy and legislative priorities.

Outreach and Engagement Coordinator

January 2021 - February 2022

Learning Project Officer

October 2019 - January 2021

• Worked directly with internal and external subject matter experts to design, develop and release learning and training on workplace inclusion, accessibility, anti-Black racism, mental health and unconscious bias.

• Performed needs assessments to highlight learning gaps within current learning curricula, measured against employee feedback and organizational objectives, resulting in targeted curriculum improvements and enhanced learning outcomes.

Trainer / Facilitator (Creative Pro)

October 2018 - October 2019

• Facilitated engaging training sessions and workshops that helped customers understand and confidently use Apple technology, including macOS, iOS, and creative tools.

• Translated product features, workflows, and technical concepts into clear, accessible instruction for users with varying levels of experience.

User Acceptance Testing Lead

January 2019 - June 2019

• Led and coordinated a team of 15 testers through the user acceptance testing phase of the software development lifecycle of a new internal application built on the SAP platform.

• Developed and executed test cases to validate product functionality, support release readiness and alignment with business product owner expectations.

• Authored the first user guide and technical documentation for IVAN Phase I to guide future users, testers, and UAT leads, translating testing and system knowledge into clear, usable reference material.

• Worked in a fast-paced cross-functional environment that required precision, strong written communication, and attention to detail.

Apple Certified Mac Technician

April 2014 - October 2019

• Diagnosed and resolved hardware and software issues for Apple customers across macOS and iOS

• Explained technical issues, troubleshooting steps, and recommended solutions in clear, plain language tailored to different levels of user comfort and technical ability.

• Built strong practical expertise in Apple products, workflows, and user support through hundreds of customer interactions and repairs.